Your agents
Good morning, Yasmin
You have 19 agents, 12 of them yours directly. 11 are working right now, none of them are stopped, and checking their work took 417 hours this month.
What they did, day by day
Tasks finished each day, last 30 days
They cost you $38.0k a month, everything in. 96% of that is your own time rather than the software. Against it, the work they took off you is worth $66.6k, 1.8 times what they cost.
Where the money goes
Full cost of your agents over 30 days
Your five most expensive agents
Full cost counts model usage, running costs and your time
| Agent | Reports to | Tasks a month | Full cost | Value returned | Times its cost |
|---|---|---|---|---|---|
| Dimitri IITier-1 Support Agent: Group | Yasmin Farouk | 3,602 | $10.4k | $6,700 | 0.6× |
| Felix IITier-1 Support Agent | Yasmin Farouk | 2,318 | $5,697 | $22.2k | 3.9× |
| Maya IIPassword Reset Agent | Yasmin Farouk | 1,575 | $4,222 | $2,408 | 0.6× |
| Noor IITier-1 Support Agent | Yasmin Farouk | 956 | $3,997 | $6,638 | 1.7× |
| Petra IIKnowledge Base Curator | Andreas Wolff | 1,303 | $3,383 | $5,982 | 1.8× |
Under 1.5× an agent is not clearly paying for the time you spend on it.
2 incidents are still open. Rules stopped 197 tasks this month.
Stuck right now
Stopped agents first, then changes held up, then open incidents
Nothing is waiting on your approval. The review found 18 things worth a decision, and these are the 6 that matter most.
Worth a decision
Duplicated work, answers changing over time, and agents that do not pay for the time you spend on them
Your 19 agents, and what each of them is doing right now.
Your agents
Every agent you can see
Sorts incoming service desk tickets, fixes the known ones and hands the rest to a person.
Sorts incoming service desk tickets, fixes the known ones and hands the rest to a person.
Sorts incoming service desk tickets, fixes the known ones and hands the rest to a person.
Reviews access requests against role definitions and provisions the ones that match cleanly.
Reviews access requests against role definitions and provisions the ones that match cleanly.
Reviews access requests against role definitions and provisions the ones that match cleanly.
Reviews access requests against role definitions and provisions the ones that match cleanly.
Spots devices about to fail from the status they report and raises replacement tickets early.
Spots devices about to fail from the status they report and raises replacement tickets early.
Handles verified self-service password resets and locks out anything that smells like social engineering.
Handles verified self-service password resets and locks out anything that smells like social engineering.
Handles verified self-service password resets and locks out anything that smells like social engineering.
Handles verified self-service password resets and locks out anything that smells like social engineering.
Turns repeatedly-resolved tickets into knowledge articles and retires stale ones.
Turns repeatedly-resolved tickets into knowledge articles and retires stale ones.
Turns repeatedly-resolved tickets into knowledge articles and retires stale ones.
Finds unused software licences and proposes reclaim actions to the asset owner.
Finds unused software licences and proposes reclaim actions to the asset owner.
Finds unused software licences and proposes reclaim actions to the asset owner.
The last few tasks they finished, and where demand is moving.
What they just did
Latest tasks across your agents
Busier than last month
Among the agents you can see
The ones that need most care
Mistakes here are expensive, ordered by what they cost to run and check
| Agent | Reports to | Care needed | Status | Full cost | Review |
|---|---|---|---|---|---|
| Tariq IIDevice Health Monitor | Yasmin Farouk | High care | Being built | $1,433 | On an improvement plan |