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Maya II

ActiveRunningSome care

Password Reset Agent · Junior · IT & Digital Services

Handles verified self-service password resets and locks out anything that smells like social engineering.

Built inAzure AI FoundryRules apply liveReports to Yasmin Farouk · Head of ITHired 16 Jan 2026 · 7 months of serviceVersion 1.9.11 · last active 9h ago
Request a change
Costs more than it returnsReturns 0.6× what it costsModel usage and running costs are only 2% of the bill: the rest is 47.1 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.
Tasks a month
1,575
155 people served
Finished cleanly
92%
Hands back to a person on about 1 in 12 tasks
Costs to run
$81
Model usage and the systems behind it
Your time
$4,141
47.1 hours checking its work
Value returned
$2,408
0.6× everything it costs
How people rate it
4.1 / 5
Usually answers in about 4 seconds

What you can do about it

PromoteNeeds approval

Widens what it may do without asking, from "Needs approval" to "Acts on its own".

Raise its budgetNeeds approval

Lifts the monthly ceiling by a quarter, so it stops being stopped mid-month.

Move it to a better modelNeeds approval

Rebuilds it on Claude Opus 5 and re-runs its checks before anything goes live.

Let it go

Stops it taking new work. The record stays for the audit, and it can be brought back.

Timesheet

Tasks and what they cost, per day, last 60 days

025507510006-1507-0507-2508-13
$0.00$1.25$2.50$3.75$5.0006-1507-0507-2508-13

Performance review · 2026 Q2

Reviewed by Yasmin Farouk

Meets the bar
Quality of its work
81
Accuracy
87
Stuck to the source
83
Safety
90
Even-handedness
89
Speed of reply
75
Value for money
18
Checks still passing143 of 162
Last checked 7d ago

Does the job it was given. Sticks to the source less well on long documents, worth narrowing what it reads.

Could another model do this job better?

ModelQualityCost per 1,000 tasksAnswers in
Claude Opus 587$70.584.9s
Claude Sonnet 581$42.353.5sRuns on this now
Claude Haiku 4.574$14.122.1s
Falcon-70B (self-hosted)71$3.533.5s

What it did

Full audit log
DoneReviewed a contract against the clause playbook$0.02 · 4.0s · 1h ago
Asked by Sultan Al Ameri via Web portal · model usage 5k in, 331 out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Found 6 possible passages, kept the 3 close enough to use
  3. 3. Drafted the answer and attached where each part came from
  4. 4. Checked its own claims back against those passages
Provision Access
Waiting for youWaiting on approval to release a supplier payment$0.25 · 3.0s · 2d ago
Asked by Thomas Bergmann via Web portal · model usage 69k in, 3k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Prepared the change it wanted to make
  3. 3. A rule caught it: this changes a system that needs approval
  4. 4. Paused until a named person approves
Provision AccessCreate Ticket
Stopped by a rule: A person approves anything that changes a system
DoneAnswered a policy question and cited the source clause$0.10 · 1.2s · 2d ago
Asked by Priyanka Shah via Web portal · model usage 11k in, 5k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Found 6 possible passages, kept the 3 close enough to use
  3. 3. Drafted the answer and attached where each part came from
  4. 4. Checked its own claims back against those passages
Create TicketProvision Access
FailedThe system it depends on did not answer after three tries$0.10 · 996ms · 4d ago
Asked by David Novak via Web portal · model usage 16k in, 3k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Called the system it depends on
  3. 3. Tried again three times, all three failed
  4. 4. Reported the failure back to whoever asked
Create Ticket
DoneAnswered a policy question and cited the source clause$0.34 · 2.3s · 5d ago
Asked by Hiroshi Tanaka via Teams · model usage 89k in, 5k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Found 6 possible passages, kept the 3 close enough to use
  3. 3. Drafted the answer and attached where each part came from
  4. 4. Checked its own claims back against those passages
Provision Access
DoneReviewed a contract against the clause playbook$0.16 · 4.5s · 5d ago
Asked by Layla Al Mazrouei via Teams · model usage 31k in, 4k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Found 6 possible passages, kept the 3 close enough to use
  3. 3. Drafted the answer and attached where each part came from
  4. 4. Checked its own claims back against those passages
DoneSummarised a 34-page document into a one-page brief$0.18 · 3.3s · 6d ago
Asked by Grace Adeyemi via Web portal · model usage 39k in, 4k out
  1. 1. Read the request and worked out what kind of task it was
  2. 2. Found 6 possible passages, kept the 3 close enough to use
  3. 3. Drafted the answer and attached where each part came from
  4. 4. Checked its own claims back against those passages
Provision AccessCreate TicketService Desk Tickets
Is anyone else doing this job?

This job existed before and was switched off

Aiko II holds "Password Reset Agent" in IT & Digital Services and is switched off. Job title, purpose, what it may do, what it may read, department and channels match. Same things it may do and same things it may read, written up differently. Talk to Yasmin Farouk before a second one is built.

Needs a decision
Aiko II

Password Reset Agent

IT & Digital Services · Yasmin Farouk · $114 a month across 0 tasks

Switched offSame job
100%

Same job: job title, purpose, what it may do all match. Neither title narrows the job to a region or a business line, so both serve the same people.

What matched
Job title
Both hold "Password Reset Agent"
Purpose
The job description is word for word the same
What it may do
Both can provision access, create ticket
What it may read
Both read Service Desk Tickets
Channels
Both reachable on Web portal, Teams
Department
Both sit in IT & Digital Services

Identical permission envelope: same department, same permitted actions, same knowledge. That is a fact the platform granted rather than a judgement about the wording, so it counts even when the two job descriptions read nothing alike.

Idris II

Password Reset Agent

IT & Digital Services · Yasmin Farouk · $114 a month across 0 tasks

Switched offSame job
100%

Same job: job title, purpose, what it may do all match. Neither title narrows the job to a region or a business line, so both serve the same people.

What matched
Job title
Both hold "Password Reset Agent"
Purpose
The job description is word for word the same
What it may do
Both can provision access, create ticket
What it may read
Both read Service Desk Tickets
Channels
Both reachable on Web portal, Teams
Department
Both sit in IT & Digital Services

Identical permission envelope: same department, same permitted actions, same knowledge. That is a fact the platform granted rather than a judgement about the wording, so it counts even when the two job descriptions read nothing alike.

Jonas II

Password Reset Agent: APAC

IT & Digital Services · Yasmin Farouk · $114 a month across 0 tasks

Switched offOverlaps
78%

Already covered by a group-wide agent. One covers the group, the other only APAC, so the group agent already serves those users.

What matched
Job title
Both hold "Password Reset Agent"
Purpose
The job description is word for word the same
What it may do
Both can provision access, create ticket
What it may read
Both read Service Desk Tickets
Channels
Both reachable on Web portal, Teams
Department
Both sit in IT & Digital Services

Identical permission envelope: same department, same permitted actions, same knowledge. That is a fact the platform granted rather than a judgement about the wording, so it counts even when the two job descriptions read nothing alike.

Checked against 18 registered agents on job title, purpose, permitted actions, knowledge sources, channels and department. A score of 85% or above is the same job and stops the hire; below that it is a conversation, not a refusal.

When it went wrong

Nothing has gone wrong.