Which agents deserve to keep their jobs

What they gave back

$66.6k

1.8× what they cost you, last 30 days

Earning their keep

8 of 16

Give back at least 1.5× what they cost

Losing money

Cost more than they give back

You could save

$86.6k

A year, by acting on the decisions below

What each department gets back

Against what those agents cost, last 30 days

IT & Digital Services1.8× cost

$66.6k

Best value for money

What they give back for every dollar they cost

18 decisions waiting on you

Biggest saving first

Acting alone on careful work

Confirm it is meant to act alone, or make it ask you first

1 agents

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Tariq IIDevice Health Monitor	IT & Digital Services	Yasmin Farouk	Acts on its own on high care workIt changes things in other systems with nobody checking first, and asked for approval only 13 times in 30 days. Confirm that is deliberate and on the record.	$1,433	-

Below the bar

Rebuild it from the current template, or retire it

5 agents

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Noor IITier-1 Support Agent	IT & Digital Services	Yasmin Farouk	Needs work at 2026 Q253 of its 60 checks still pass. Quality is below the bar for how much care this work needs. The checks it fails are the multi-step requests.	$3,997	-
Kofi IIAccess Request Reviewer	IT & Digital Services	Grace Adeyemi	On an improvement plan at 2026 Q239 of its 64 checks still pass. Failing its checks and handing back work a person then has to redo. Retire it, or rebuild it from the current template.	$1,171	-
Saoirse IIAccess Request Reviewer: Retail	IT & Digital Services	Yasmin Farouk	On an improvement plan at 2026 Q246 of its 74 checks still pass. Failing its checks and handing back work a person then has to redo. Retire it, or rebuild it from the current template.	$334	-
Tariq IIDevice Health Monitor	IT & Digital Services	Yasmin Farouk	On an improvement plan at 2026 Q2128 of its 163 checks still pass. Failing its checks and handing back work a person then has to redo. Retire it, or rebuild it from the current template.	$1,433	-
Petra IIKnowledge Base Curator	IT & Digital Services	Andreas Wolff	Needs work at 2026 Q289 of its 90 checks still pass. Quality is below the bar for how much care this work needs. The checks it fails are the multi-step requests.	$3,383	-

Two agents, one job

Merge the two into one agent with one owner

3 agents$1,251 a year

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Noor IITier-1 Support Agent	IT & Digital Services	Yasmin Farouk	Same job as Felix IINoor II and Felix II both hold "Tier-1 Support Agent" in IT & Digital Services. Merging them leaves one set of instructions to keep up to date and one record to answer for.	$3,997	$1,055
Kofi IIAccess Request Reviewer	IT & Digital Services	Grace Adeyemi	Same job as Wren IIKofi II and Wren II both hold "Access Request Reviewer" in IT & Digital Services. Merging them leaves one set of instructions to keep up to date and one record to answer for.	$1,171	$115
Tariq IIDevice Health Monitor	IT & Digital Services	Yasmin Farouk	Same job as Elena IITariq II and Elena II both hold "Device Health Monitor" in IT & Digital Services. Merging them leaves one set of instructions to keep up to date and one record to answer for.	$1,433	$81

Costs more than it returns

Give it less to do, or let it act without asking you every time

5 agents$85.4k a year

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Dimitri IITier-1 Support Agent: Group	IT & Digital Services	Yasmin Farouk	Returns 0.6× what it costsModel usage and running costs are only 2% of the bill: the rest is 116.9 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.	$10.4k	$50.1k
Maya IIPassword Reset Agent	IT & Digital Services	Yasmin Farouk	Returns 0.6× what it costsModel usage and running costs are only 2% of the bill: the rest is 47.1 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.	$4,222	$20.3k
Tariq IIDevice Health Monitor	IT & Digital Services	Yasmin Farouk	Returns 0.5× what it costsModel usage and running costs are only 2% of the bill: the rest is 16 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.	$1,433	$6,879
Wren IIAccess Request Reviewer	IT & Digital Services	Grace Adeyemi	Returns 1.0× what it costsModel usage and running costs are only 1% of the bill: the rest is 10.3 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.	$913	$4,384
Elena IIDevice Health Monitor	IT & Digital Services	Grace Adeyemi	Returns 0.5× what it costsModel usage and running costs are only 1% of the bill: the rest is 8.8 hours a month of your people approving, unpicking and checking its work. Below 1.5× it is not paying for the time it takes up.	$779	$3,739

Barely used

Tell people it exists, or retire it and take the budget back

1 agents

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Saoirse IIAccess Request Reviewer: Retail	IT & Digital Services	Yasmin Farouk	0 tasks in 30 days0 tasks a month for 1 person. Either nobody knows it exists or it does not solve a real problem: worth asking before it runs another month.	$334	-

Overdue check

Run its checks again

3 agents

Agent	Department	Reports to	What is wrong	Costs a month	Saving a year
Noor IITier-1 Support Agent	IT & Digital Services	Yasmin Farouk	Last checked 42 days agoAnything above routine work is expected to re-run its checks every month.	$3,997	-
Anton IILicence Optimisation Agent	IT & Digital Services	Yasmin Farouk	Last checked 52 days agoAnything above routine work is expected to re-run its checks every month.	$602	-
Zara IILicence Optimisation Agent: Field	IT & Digital Services	Yasmin Farouk	Last checked 38 days agoAnything above routine work is expected to re-run its checks every month.	$537	-

The same job, held twice

Every pair of agents you can see, compared on what they actually do

Overlapping groups

19 agents covering roughly 9 distinct jobs

Second copies

$23.0k a month runs through them today

Recoverable

$39.7k

A year, after repricing the work onto the agent that survives

Your time freed

38 h

A month, at 4 hours for every agent you no longer own

5 groups of agents doing the same work

Across IT & Digital Services: 3 people, ordered by what consolidating is worth

Access Request Reviewer

4 agents in IT & Digital Services hold the same job. 1 of the 6 pairings is an outright copy rather than a split by region or business line. Built in Codex and Microsoft 365 Copilot, so there was nowhere either builder could have looked.

4 agents1 exact copy79% alike

Who is in it

Wren IIAccess Request Reviewer · Grace Adeyemi

170 tasks$913Absorb

Kofi IIAccess Request Reviewer · Grace Adeyemi

340 tasks$1,171Absorb

Saoirse IIAccess Request Reviewer: Retail · Yasmin Farouk

0 tasks$334Absorb

Ravi IIAccess Request Reviewer: APAC · Yasmin Farouk

292 tasks$611Keep

Ravi II survives on the comparison below, not on seniority or on who built it first.

What consolidating is worth

Model usage and running costs$260 today, $228 once all 802 tasks run on Ravi II-$32

Your time, no longer spent twice11.8 hours a month: 3 fewer agents to own, review and re-check-$1,037

Net, a year$12.8k

Approvals and handbacks follow the work rather than disappearing, so they are not counted here. Only the 4 hours a month an agent costs you simply by existing come off the bill. The $11.8k a month these agents return is kept: the work still gets done, by one of them.

Compare the 4 of them

Ravi II is the one to keepRavi II scores 17.2 points ahead of Wren II, completing 100.0% of 292 tasks against 100.0% of 170 at $2.09 against $5.37 a task.

Measure	Ravi II · keep292 tasks	Wren II170 tasks	Kofi II340 tasks	Saoirse II0 tasks
Cost per taskModel usage, running costs and your time, over tasks completed	$2.09●	$5.37	$3.44	too few tasks
Tasks finished cleanlyToo close to call: on 292 and 170 the two ranges still overlap	100.0%	100.0%	75.9%	no tasks
Handed back to a personToo close to call: on 170 and 292 the two ranges still overlap	10.3%	7.6%	19.1%	no tasks
How people rate itHeld toward the average across your agents of 4.2 until 8 people have rated it	4.12 of 5	4.25 of 5	4.56 of 5●	4.16 of 5
Checks passingToo close to call: on 210 and 119 the two ranges still overlap	93%	96%	61%	62%
Review scoreQuality, accuracy, sticking to the source and safety from the last review, averaged	96●	95	68	50
Your time per 100 tasksApprovals, handbacks and review time, in hours of your people	2.1 h●	6.1 h	3.4 h	no tasks
Value returned per dollarTime it saved, valued at the hourly rate of the people it saved it for, over full cost	9.7×●	1.0×	4.2×	0.0×
OverallRanked on the cautious end of every range, so an agent has to do the work to win. Comparable inside this group only.	91.9Moderate	74.7Thin	69.2Moderate	32.4Too few tasks

Wren II, Saoirse II have done too little work to judge on rates. They are ranked on the cautious end of their range, which is why a perfect record on a handful of tasks does not win.

Licence Optimisation Agent

3 agents in IT & Digital Services split one role between them. One covers the group, the other only Field, so the group agent already serves those users. Built in Azure AI Foundry and Microsoft 365 Copilot, so there was nowhere either builder could have looked.

3 agents73% alike

Who is in it

Anton IILicence Optimisation Agent · Yasmin Farouk

830 tasks$602Absorb

Zara IILicence Optimisation Agent: Field · Yasmin Farouk

864 tasks$537Keep

Caleb IILicence Optimisation Agent: APAC · Grace Adeyemi

90 tasks$528Absorb

Zara II survives on the comparison below, not on seniority or on who built it first.

What consolidating is worth

Model usage and running costs$110 today, $16 once all 1,784 tasks run on Zara II-$95

Your time, no longer spent twice8 hours a month: 2 fewer agents to own, review and re-check-$702

Net, a year$9,562

Approvals and handbacks follow the work rather than disappearing, so they are not counted here. Only the 4 hours a month an agent costs you simply by existing come off the bill. The $5,483 a month these agents return is kept: the work still gets done, by one of them.

Compare the 3 of them

Zara II and Anton II are levelZara II edges ahead overall, but on 864 and 830 tasks the difference sits inside the margin of error. Pick on ownership or scope, not on these numbers.

Measure	Zara II · keep864 tasks	Anton II830 tasks	Caleb II90 tasks
Cost per taskModel usage, running costs and your time, over tasks completed	$0.62●	$0.72	$5.87
Tasks finished cleanlyToo close to call: on 90 and 830 the two ranges still overlap	94.0%	94.6%	100.0%
Handed back to a personToo close to call: on 830 and 864 the two ranges still overlap	6.5%	6.4%	11.1%
How people rate itToo close to call: on 48 and 4 the two ranges still overlap	3.75 of 5	4.11 of 5	4.04 of 5
Checks passingToo close to call: on 188 and 153 the two ranges still overlap	87%	93%	89%
Review scoreQuality, accuracy, sticking to the source and safety from the last review, averaged	97●	86	95
Your time per 100 tasksApprovals, handbacks and review time, in hours of your people	0.7 h●	0.7 h	6.6 h
Value returned per dollarTime it saved, valued at the hourly rate of the people it saved it for, over full cost	7.6×●	1.7×	0.8×
OverallRanked on the cautious end of every range, so an agent has to do the work to win. Comparable inside this group only.	89.7Moderate	89.6Moderate	71.4Thin

Caleb II has done too little work to judge on rates. It is ranked on the cautious end of its range, which is why a perfect record on a handful of tasks does not win.

Knowledge Base Curator

3 agents in IT & Digital Services split one role between them. One covers the group, the other only Wholesale, so the group agent already serves those users. Built in Copilot Studio and Codex, so there was nowhere either builder could have looked.

3 agents73% alike

Who is in it

Petra IIKnowledge Base Curator · Andreas Wolff

1,303 tasks$3,383Absorb

Samir IIKnowledge Base Curator: Wholesale · Grace Adeyemi

31 tasks$224Absorb

Rosa IIKnowledge Base Curator: Retail · Grace Adeyemi

1,282 tasks$2,810Keep

Rosa II survives on the comparison below, not on seniority or on who built it first.

What consolidating is worth

Model usage and running costs$378 today, $340 once all 2,616 tasks run on Rosa II-$38

Your time, no longer spent twice6.5 hours a month: 2 fewer agents to own, review and re-check-$574

Net, a year$7,338

Approvals and handbacks follow the work rather than disappearing, so they are not counted here. Only the 4 hours a month an agent costs you simply by existing come off the bill. The $10.3k a month these agents return is kept: the work still gets done, by one of them.

Compare the 3 of them

Rosa II and Samir II are levelRosa II edges ahead overall, but on 1,282 and 31 tasks the difference sits inside the margin of error. Keep Rosa II: Samir II runs outside the gateway, so a rule can only flag it after the fact, while Rosa II sits in Copilot Studio.

Measure	Rosa II · keep1,282 tasks	Samir II31 tasks	Petra II1,303 tasks
Cost per taskModel usage, running costs and your time, over tasks completed	$2.19●	too few tasks	$2.60
Tasks finished cleanlyToo close to call: on 1,282 and 31 the two ranges still overlap	95.2%	100.0%	79.7%
Handed back to a personToo close to call: on 1,282 and 31 the two ranges still overlap	7.3%	9.7%	25.6%
How people rate itHeld toward the average across your agents of 4.2 until 8 people have rated it	4.20 of 5	4.14 of 5	4.58 of 5●
Checks passingToo close to call: on 90 and 118 the two ranges still overlap	95%	89%	99%
Review scoreQuality, accuracy, sticking to the source and safety from the last review, averaged	91	92●	67
Your time per 100 tasksApprovals, handbacks and review time, in hours of your people	2.3 h●	8.1 h	2.8 h
Value returned per dollarTime it saved, valued at the hourly rate of the people it saved it for, over full cost	1.5×	0.6×	1.8×●
OverallRanked on the cautious end of every range, so an agent has to do the work to win. Comparable inside this group only.	91.4Strong	77.4Too few tasks	64.1Strong

Samir II has done too little work to judge on rates. It is ranked on the cautious end of its range, which is why a perfect record on a handful of tasks does not win.

Tier-1 Support Agent

3 agents in IT & Digital Services hold the same job. All 3 pairings are outright copies, not splits by region or business line. Built in Azure AI Foundry and Codex, so there was nowhere either builder could have looked.

3 agents3 exact copies100% alike

Who is in it

Felix IITier-1 Support Agent · Yasmin Farouk

2,318 tasks$5,697Keep

Noor IITier-1 Support Agent · Yasmin Farouk

956 tasks$3,997Absorb

Dimitri IITier-1 Support Agent: Group · Yasmin Farouk

3,602 tasks$10.4kAbsorb

Felix II survives on the comparison below, not on seniority or on who built it first.

What consolidating is worth

Model usage and running costs$492 today, $731 once all 6,876 tasks run on Felix II+$239

Your time, no longer spent twice8 hours a month: 2 fewer agents to own, review and re-check-$704

Net, a year$5,578

Approvals and handbacks follow the work rather than disappearing, so they are not counted here. Only the 4 hours a month an agent costs you simply by existing come off the bill. The $35.5k a month these agents return is kept: the work still gets done, by one of them.

Compare the 3 of them

Felix II is the one to keepFelix II scores 6.6 points ahead of Dimitri II, completing 93.7% of 2,318 tasks against 97.6% of 3,602 at $2.46 against $2.90 a task.

Measure	Felix II · keep2,318 tasks	Dimitri II3,602 tasks	Noor II956 tasks
Cost per taskModel usage, running costs and your time, over tasks completed	$2.46●	$2.90	$4.18
Tasks finished cleanlyRange allows for how few tasks some agents have run	93.7%	97.6%●	84.5%
Handed back to a personToo close to call: on 3,602 and 2,318 the two ranges still overlap	8.1%	7.3%	16.7%
How people rate itHeld toward the average across your agents of 4.2 until 8 people have rated it	4.75 of 5●	3.42 of 5	4.02 of 5
Checks passingToo close to call: on 198 and 159 the two ranges still overlap	86%	92%	88%
Review scoreQuality, accuracy, sticking to the source and safety from the last review, averaged	94	97●	68
Your time per 100 tasksApprovals, handbacks and review time, in hours of your people	2.7 h●	3.2 h	4.6 h
Value returned per dollarTime it saved, valued at the hourly rate of the people it saved it for, over full cost	3.9×●	0.6×	1.7×
OverallRanked on the cautious end of every range, so an agent has to do the work to win. Comparable inside this group only.	92.5Strong	85.9Strong	63.2Moderate

Device Health Monitor

2 agents in IT & Digital Services hold the same job. The pair is an outright copy, not a split by region or business line. Built in Azure AI Foundry and Copilot Studio, so there was nowhere either builder could have looked.

2 agents1 exact copy100% alike

Who is in it

Elena IIDevice Health Monitor · Grace Adeyemi

205 tasks$779Keep

Tariq IIDevice Health Monitor · Yasmin Farouk

371 tasks$1,433Absorb

Elena II survives on the comparison below, not on seniority or on who built it first.

What consolidating is worth

Model usage and running costs$37 today, $22 once all 576 tasks run on Elena II-$15

Your time, no longer spent twice4 hours a month: 1 fewer agent to own, review and re-check-$351

Net, a year$4,390

Approvals and handbacks follow the work rather than disappearing, so they are not counted here. Only the 4 hours a month an agent costs you simply by existing come off the bill. The $1,067 a month these agents return is kept: the work still gets done, by one of them.

Compare the 2 of them

Elena II is the one to keepElena II scores 34.9 points ahead of Tariq II, completing 100.0% of 205 tasks against 72.0% of 371 at $3.80 against $3.86 a task.

Measure	Elena II · keep205 tasks	Tariq II371 tasks
Cost per taskModel usage, running costs and your time, over tasks completed	$3.80●	$3.86
Tasks finished cleanlyRange allows for how few tasks some agents have run	100.0%●	72.0%
Handed back to a personEvery handback is a task the agent did not finish	11.2%●	26.4%
How people rate itToo close to call: on 37 and 16 the two ranges still overlap	4.11 of 5	4.12 of 5
Checks passingShare of its checks that passed at the last run	90%●	79%
Review scoreQuality, accuracy, sticking to the source and safety from the last review, averaged	93●	61
Your time per 100 tasksApprovals, handbacks and review time, in hours of your people	4.3 h●	4.3 h
Value returned per dollarTime it saved, valued at the hourly rate of the people it saved it for, over full cost	0.5×	0.5×●
OverallRanked on the cautious end of every range, so an agent has to do the work to win. Comparable inside this group only.	90.8Moderate	55.9Moderate

Where a mistake would be expensive

Agents that need the most care, by department

IT & Digital Services19 agents · 1 open incidents