Directory
IT & Digital Services: 3 people
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6 agents · 1,497 tasks a month · $6,754 full cost
Aiko IINot deployed
Password Reset Agent
IT & Digital ServicesAutomationSome care
Handles verified self-service password resets and locks out anything that smells like social engineering.
Built inCodexReports afterwards
Tasks a month
0
Full cost
$114
Status
Switched off
Reports to Yasmin Farouk
Kofi IIWaiting
Access Request Reviewer
IT & Digital ServicesComplianceSome care
Reviews access requests against role definitions and provisions the ones that match cleanly.
Built inCodexReports afterwards
Tasks a month
340
Full cost
$1,171
Status
Active
Reports to Grace Adeyemi
Noor IIIn review
Tier-1 Support Agent
IT & Digital ServicesAutomationSome care
Sorts incoming service desk tickets, fixes the known ones and hands the rest to a person.
Built inCodexReports afterwards
Tasks a month
956
Full cost
$3,997
Status
Being built
Reports to Yasmin Farouk
Samir IINot deployed
Knowledge Base Curator: Wholesale
IT & Digital ServicesCollaborationSome care
Turns repeatedly-resolved tickets into knowledge articles and retires stale ones.
Built inCodexReports afterwards
Tasks a month
31
Full cost
$224
Status
Paused
Reports to Grace Adeyemi
Saoirse IIWaiting
Access Request Reviewer: Retail
IT & Digital ServicesComplianceSome care
Reviews access requests against role definitions and provisions the ones that match cleanly.
Built inCodexReports afterwards
Tasks a month
0
Full cost
$334
Status
Active
Reports to Yasmin Farouk
Wren IIRunning
Access Request Reviewer
IT & Digital ServicesComplianceSome care
Reviews access requests against role definitions and provisions the ones that match cleanly.
Built inCodexReports afterwards
Tasks a month
170
Full cost
$913
Status
Active
Reports to Grace Adeyemi