What your agents have been doing
Tasks, last 30 days
14.2k
For 1,131 people
Needed your approval
5,683
Actions only a person may sign off, last 30 days
Stopped by a rule
197
Refused before the agent saw the data, last 30 days
Open incidents
1
Raised and not yet closed
What went wrong, day by day
Last 30 days, every agent you can see
FailedStopped by a rule
Could not sign in to the system it needed, its access had expiredSamir II for Fatima Al Qubaisi · On a schedule · 58m agoFailed
Cost $0.21 · took 4.3s · model usage 57k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Service Desk Tickets
The system it depends on did not answer after three triesNoor II for Ahmed Al Falasi · Email · 22h agoFailed
Cost $0.46 · took 1.0s · model usage 82k tokens in, 2k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Knowledge SearchCreate TicketOperations RunbooksService Desk Tickets
Could not sign in to the system it needed, its access had expiredFelix II for Mariam Al Suwaidi · Teams · 2d agoFailed
Cost $0.23 · took 2.3s · model usage 61k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Service Desk TicketsOperations Runbooks
Found no documents it is allowed to readRosa II for Nadia Haddad · On a schedule · 2d agoFailed
Cost $0.14 · took 4.6s · model usage 27k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
The answer ran past its length limit and was cut offDimitri II for Grace Adeyemi · Teams · 2d agoFailed
Cost $0.10 · took 1.9s · model usage 86k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Knowledge SearchResolve TicketOperations Runbooks
Found no documents it is allowed to readNoor II for Andreas Wolff · Web portal · 3d agoFailed
Cost $0.34 · took 2.3s · model usage 53k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Create TicketService Desk TicketsOperations Runbooks
Could not sign in to the system it needed, its access had expiredNoor II for Yasmin Farouk · Web portal · 4d agoFailed
Cost $0.53 · took 1.5s · model usage 86k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Resolve TicketKnowledge Search
The system it depends on did not answer after three triesMaya II for David Novak · Web portal · 4d agoFailed
Cost $0.10 · took 996ms · model usage 16k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Create Ticket
The system it depends on did not answer after three triesCaleb II for Salem Al Dhaheri · On a schedule · 6d agoFailed
Cost $0.05 · took 3.9s · model usage 8k tokens in, 2k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Post to TeamsWarehouse QueryVendor & Service Provider DataEnterprise Data Warehouse