What Felix II has been doing
Tasks, last 30 days
14.2k
For 1,131 people
Needed your approval
5,683
Actions only a person may sign off, last 30 days
Stopped by a rule
197
Refused before the agent saw the data, last 30 days
Open incidents
1
Raised and not yet closed
What went wrong, day by day
Last 30 days, every agent you can see
FailedStopped by a rule
Could not sign in to the system it needed, its access had expiredFelix II for Mariam Al Suwaidi · Teams · 2d agoFailed
Cost $0.23 · took 2.3s · model usage 61k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Called the system it depends on
- 03Tried again three times, all three failed
- 04Reported the failure back to whoever asked
Systems and records it touched
Service Desk TicketsOperations Runbooks
Ran an approved data query and explained the resultFelix II for Omar Al Shamsi · Web portal · 2d agoDone
Cost $0.24 · took 3.8s · model usage 61k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Found 6 possible passages, kept the 3 close enough to use
- 03Drafted the answer and attached where each part came from
- 04Checked its own claims back against those passages
Systems and records it touched
Create TicketOperations RunbooksService Desk Tickets
Answered a policy question and cited the source clauseFelix II for Carlos Ibáñez · Web portal · 2d agoDone
Cost $0.25 · took 3.6s · model usage 60k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Found 6 possible passages, kept the 3 close enough to use
- 03Drafted the answer and attached where each part came from
- 04Checked its own claims back against those passages
Systems and records it touched
Resolve TicketKnowledge SearchCreate TicketService Desk Tickets
Reviewed a contract against the clause playbookFelix II for Nadia Haddad · Web portal · 3d agoDone
Cost $0.26 · took 1.8s · model usage 76k tokens in, 2k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Found 6 possible passages, kept the 3 close enough to use
- 03Drafted the answer and attached where each part came from
- 04Checked its own claims back against those passages
Systems and records it touched
Resolve TicketCreate TicketService Desk Tickets
Waiting on approval to update the CRM recordFelix II for Peter Lindgren · Web portal · 4d agoWaiting for you
Cost $0.13 · took 5.8s · model usage 26k tokens in, 3k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Prepared the change it wanted to make
- 03A rule caught it: this changes a system that needs approval
- 04Paused until a named person approves
Systems and records it touched
Create Ticket
Stopped by the rule A person approves anything that changes a system: Anything that changes a system or sends something outside needs a named person to approve it, unless the agent acts on its own on routine work.
Summarised a 34-page document into a one-page briefFelix II for Hiroshi Tanaka · Teams · 6d agoDone
Cost $0.13 · took 3.9s · model usage 24k tokens in, 4k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Found 6 possible passages, kept the 3 close enough to use
- 03Drafted the answer and attached where each part came from
- 04Checked its own claims back against those passages
Systems and records it touched
Create TicketKnowledge SearchOperations RunbooksService Desk Tickets
Resolved a service desk ticket from the runbookFelix II for Rebecca Stone · Web portal · 6d agoDone
Cost $0.17 · took 5.0s · model usage 47k tokens in, 2k out
Step by step
- 01Read the request and worked out what kind of task it was
- 02Found 6 possible passages, kept the 3 close enough to use
- 03Drafted the answer and attached where each part came from
- 04Checked its own claims back against those passages
Systems and records it touched
Operations RunbooksService Desk Tickets